FREQUENTLY ASKED QUESTIONS
Allow us to clear things up for you.
GENERAL
What is Rock Candy?
We're a 2000's-inspired intimacy brand that makes exploring pleasure feel fun and approachable instead of clinical. Think candy-shop energy applied to grown-up products.
Is Rock Candy a good brand for someone who's never used these kinds of products before?
Yes! Our products are built for beginner and a range that starts gentle and builds from there.
Are Rock Candy products safe to use on my body?
Our formulas are made for intimate use and go through sensitivity testing before launch. Always check the ingredients list on the product page if you have known allergies or sensitivities.
Do I need to be experienced to use these products?
Not at all! Most of our lineup is designed with beginners in mind. Our product pages contain instructions on how to use each product.
How do I know which product is right for me?
Start with what you're curious about, whether that's sensation, sizing, or a specific concern, and check the Best For section on each product page. If you're still not sure, our support team is happy to point you in the right direction.
How should I store my products?
Keep everything in a cool, dry spot out of direct sunlight. A nightstand drawer or bathroom cabinet away from heat works perfectly.
Will my order arrive in discreet packaging?
Of course! Nothing on the outside of the box gives away what's inside.
What should I do if I feel irritation after using a product?
Stop using it! Rinse the area with water and if irritation continues, make an appointment to see a healthcare provider.
How long do products last once opened?
Most topicals are best used within the timeframe noted on the packaging once opened. When in doubt, if the texture or scent changes, it's time to grab a fresh one.
Are your ingredients vegan and cruelty-free?
Formulation details are confirmed on each product's Drug Facts or ingredients panel. We'll be updating this page once full sourcing claims are finalized.
Do I need a prescription to buy anything from Rock Candy?
Nope, no prescription needed! Sweeten Your Stamina and Sweeten Your Ease are both available over the counter.
TOPICAL ENHANCEMENTS
How soon will I feel the effects after applying?
This varies by product, so check the How To Use section on each product page for expected timing.
Are these meant for solo use, partnered use, or both?
Most of our topicals work beautifully for either! A few, like Sweeten Your Stamina, are formulated with partnered intimacy in mind.
Is a tingling or warming sensation normal?
A little tingle or warmth is totally expected with stimulating formulas like Sweeten Your Spark. If it crosses into discomfort, rinse and discontinue.
Can I combine a topical with a silicone-based lubricant?
We recommend sticking with water-based lubricants alongside our topicals to avoid any texture or absorption issues.
Will Sweeten Your Stamina or Sweeten Your Ease numb sensation completely?
No. These are formulated to reduce sensitivity, not eliminate feeling altogether. Always follow the directions on the Drug Facts label.
Do I need to rinse off before or after intimacy?
Check the specific product's How To Use instructions, since this varies by formula and whether it's a cosmetic or OTC product.
Can these be used every day?
Frequency of use depends on the product. OTC items should be used strictly according to the Drug Facts directions.
Do these reduce condom effectiveness?
Our water-based formulas won't compromise latex condoms. Oil-based products can, so always check compatibility first.
LICKABLES
Are Lickables safe to swallow?
Yes! They're formulated to be ingested in normal use amounts.
Are they safe to use with a condom during oral play?
They are! Our Lickables are condom-friendly.
Will they irritate sensitive skin?
They're formulated to be gentle, but if you have sensitive skin or known allergies, we'd still suggest a small patch test first.
Can Lickables be used internally?
No, these are designed for external, oral use only.
Will they stain sheets or fabric?
Some flavors may leave a light mark on light-colored fabric, so we'd recommend keeping a towel handy just in case.
Do I need to rinse off after use?
Not required, but a rinse is totally fine if you prefer a clean finish.
How long does the flavor or sensation last?
This varies by product and application amount, expect it to fade gradually rather than stop all at once.
Are these safe for people with food allergies?
Check the ingredients list on the product page closely, especially if you have nut, dairy, or other food-based allergies.
POPPIN' ROCK CANDY
What does the "popping" sensation actually feel like?
It's a light, playful fizzing or crackling sensation on contact, similar to popping candy, nothing sharp or intense!
Is this beginner-friendly?
It is! It's designed to be approachable for beginners while still being fun for more experienced users.
Is it meant for solo use or with a partner?
Either works great! Plenty of customers enjoy it both ways.
Is this something to use every time, or more of an occasional thing?
Totally up to you! Some people love it as a regular part of their routine, others save it for special occasions.
DILATORS SETS
How do I know which size to start with?
Start with the smallest size in your set and only move up once you're comfortable. There's no rush!
How long should I stay at one size before moving to the next?
This is personal and often guided by a healthcare provider, especially if you're using dilators for a medical reason. Go at whatever pace feels right for your body.
Should I check with a doctor or pelvic floor specialist before starting?
If you're using dilators for a diagnosed medical condition, we always recommend following your healthcare provider's specific guidance.
Is it safe to use these if I have a diagnosed medical condition?
Follow your healthcare provider's direction on frequency, sizing, and technique if you're using dilators for a medical reason.
Where do you ship?How often should I use my dilator set?
This depends on your personal goals or your provider's recommendation. Consistency tends to matter more than frequency.
Do I need lubricant every time I use a dilator?
Yes! A water-based lubricant like Sweeten Your Slide is recommended for every use.
Is discomfort normal, or a sign I should stop?
Mild pressure can be normal, but sharp pain is a sign to stop and take a break. If discomfort continues, check in with a healthcare provider.
Can dilators be shared between partners?
We'd recommend keeping these for personal use only.
ANAL TRAINER KIT
How do I know which size to start with?
Always begin with the smallest piece in the set and progress only when you feel ready.
Are products body-safe?How long should I stay at each size before progressing?
There's no set timeline. Listen to your body and move up only when the current size feels comfortable.
Do I need lubricant every time I use it?
Yes, always use a generous amount of water-based lubricant with each use.
Is discomfort a normal part of training, or a sign to stop?
A little pressure is expected as you adjust, but sharp or ongoing pain means it's time to stop and go slower next time.
Can beginners start right away, or is prep needed first?
Beginners can start with the smallest size in the set. Using a numbing product beforehand isn't necessary, but some people like pairing with Sweeten Your Ease for extra comfort.
SHIPPING & RETURNS
Will my package show any indication of what's inside?
Not at all! Packaging is fully discreet with no branding or product details visible on the outside.
What if my item arrives damaged?
Reach out to our support team with a photo of the damage and we'll sort out a replacement right away. Click here to contact us.
Can I return opened intimate products?
For hygiene reasons, opened or used items generally can't be returned. Unopened items in original packaging are eligible within our return window.
Do you ship internationally?
Yes. We offer Standard International shipping for $29.95.
How long does shipping typically take?
Most orders ship by the next business day with many orders shipping same day. Delivery times are based on the shipping option chosen; Economy (5-8 business days), Standard (3-4 business days), International Standard (6-12 business days).
DID WE MISS SOMETHING?
That’s on us. Send us a message and we’ll make sure you get your doubts and confusions cleared up!