FREQUENTLY ASKED QUESTIONS
Allow us to clear things up for you.
GENERAL
What is Rock Candy?
We're a 2000's-inspired intimacy brand that makes exploring pleasure feel fun and approachable instead of clinical. Think candy-shop energy applied to grown-up products.
Is Rock Candy a good brand for someone who's never used these kinds of products before?
Yes! Our products are built for beginner and a range that starts gentle and builds from there.
Are Rock Candy products safe to use on my body?
Our formulas are made for intimate use and go through sensitivity testing before launch. Always check the ingredients list on the product page if you have known allergies or sensitivities.
Do I need to be experienced to use these products?
Not at all! Most of our lineup is designed with beginners in mind. Our product pages contain instructions on how to use each product.
How do I know which product is right for me?
Start with what you're curious about, whether that's sensation, sizing, or a specific concern, and check the Best For section on each product page. If you're still not sure, our support team is happy to point you in the right direction.
Can I use Rock Candy products with a partner, or are they just for solo use?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Is there someone I can talk to if I have questions before buying?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
PRODUCT
Is my order shipped discreetly?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are products body-safe?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Are your products right for beginners?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I purchase products in-store?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Where do you ship?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
SHIPPING & RETURNS
Is my order shipped discreetly?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are products body-safe?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Are your products right for beginners?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I purchase products in-store?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Where do you ship?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
DID WE MISS SOMETHING?
That’s on us. Send us a message and we’ll make sure you get your doubts and confusions cleared up!